GENIOCART – DELIVERY TERMS AND CONDITIONS
Last Updated: 03.04.26
These Terms and Conditions govern delivery services provided through the Geniocart platform (“Geniocart”, “we”, “us”, or “our”). By using the platform, you agree to these Terms.
Platform Role
Geniocart operates as an intermediary digital marketplace connecting customers, independent merchants, and delivery providers. Geniocart does not manufacture, prepare, or sell products directly unless explicitly stated.
Merchants
All merchants listed on Geniocart are responsible for:
product quality
compliance with applicable laws
packaging
expiry dates
product descriptions
Geniocart does not guarantee merchant products.
Delivery Providers
Deliveries may be performed by:
Geniocart employees, or
independent delivery partners
Geniocart reserves the right to determine delivery model at any time.
Delivery Areas
Delivery is available only within designated areas. Availability may change without notice.
Delivery Time
Delivery times are estimates only. Delays may occur due to:
traffic
weather
merchant delays
operational issues
force majeure
Customer Obligations
Customers must:
provide accurate address
provide valid phone number
be available to receive order
ensure safe access for delivery
Failure may result in cancellation without refund.
Failed Delivery
If delivery cannot be completed due to customer fault:
order may be cancelled
delivery fee remains payable
perishable goods may not be refunded
Payment Methods
Geniocart may offer:
cash on delivery
online payments
mobile payments
other payment methods
Customers must pay in full before or upon delivery depending on selected payment method.
Refunds
Refunds may be granted in cases of:
missing items
incorrect items
damaged items
non-delivery
Refund eligibility is subject to review.
Pharmacy and Regulated Products
For pharmacy or regulated items:
valid identification may be required
prescriptions may be required where applicable
delivery may be refused if requirements are not met
Risk Transfer
Risk transfers to the customer upon delivery at the provided location.
Limitation of Liability
To the maximum extent permitted by Mozambican law, Geniocart is not liable for:
merchant product defects
allergic reactions
delays
indirect damages
third-party actions
Total liability shall not exceed order value.
Force Majeure
Geniocart is not responsible for delays caused by events beyond reasonable control.
Data Protection
Geniocart will process personal data solely for service provision in accordance with applicable laws.
Governing Law
These Terms are governed by the laws of Mozambique.
Changes
Geniocart may modify these Terms at any time.
If you havw any questions, complaints, or requests regarding your order or these Terms, you can contact Geniocart:
Customer Support Email:
Customer Support Phone:
Adress:
**Account Deletion Policy**
Please email support@geniocart.com within 48 hours to request account deletion. Your account will be permanently deleted upon verification.
